Last updated: September 2026

These Terms & Conditions apply to purchases and subscriptions made through Ms Protein Kitchen ("we", "us", "our").

By placing an order with us, you agree to these Terms & Conditions.

1. Our meal service

Ms Protein Kitchen provides freshly prepared, high-protein meals on a rotating menu.

Our service is designed around a "you get what you get" approach.

Meals are selected and prepared by Ms Protein Kitchen rather than individually chosen by customers. Our menu changes regularly, and we do not guarantee that a particular meal, ingredient or protein will be included in an order.

We may take reasonable account of preferences or genuine dietary requirements provided through our customer preferences form, but this does not create an obligation to provide individually customised meals.

2. Dietary requirements and allergies

We currently offer gluten-free options but do not provide fully dairy-free meals.

Customers must tell us about relevant dietary requirements or allergies before their order is prepared.

While we take reasonable care when preparing meals and considering information provided by customers, our kitchen may handle a range of ingredients, including common allergens.

Customers with severe or potentially life-threatening allergies should contact us before ordering to determine whether our meals are suitable.

Customers are responsible for providing accurate and complete information about their dietary requirements.

3. Ordering and payment

Orders are placed through our website and/or payment links provided by Ms Protein Kitchen.

Payment is processed through Stripe.

Prices are displayed in Australian dollars and include any applicable charges stated at the time of purchase.

An order is considered confirmed once payment has been successfully received.

We reserve the right to correct obvious pricing or product errors and will contact you if an error materially affects your order.

4. Weekly subscriptions

Weekly meal subscriptions automatically renew at the frequency stated at checkout until cancelled.

The applicable weekly price will be displayed before you subscribe.

You may cancel your subscription through the available Stripe subscription management tools or by contacting us.

Cancellation will generally prevent the next renewal. If a payment has already been processed or an order has already entered preparation, cancellation may not prevent that order from being fulfilled.

5. Changes to orders

Because meals are freshly prepared and production is planned in advance, changes to an order may not be possible once preparation has commenced.

Please contact us as soon as possible if you need to change or cancel an order.

We will do our best to accommodate reasonable requests where practical.

6. Refunds and cancellations

If you need to cancel an order, please contact us as soon as possible.

Where an order has not yet been prepared, we may be able to provide a refund or other appropriate resolution.

Once an order has entered preparation, a refund may not be possible for a change of mind.

Nothing in these Terms & Conditions limits or excludes any rights you may have under the Australian Consumer Law.

If a product does not meet a consumer guarantee that applies under Australian law, you may be entitled to a remedy such as a refund, replacement or other remedy as required by law.

7. Delivery and collection

Where delivery is offered, customers are responsible for providing an accurate delivery address and any relevant delivery instructions.

We are not responsible for delays caused by incorrect information supplied by the customer, inability to access the delivery location or circumstances outside our reasonable control.

Customers should ensure meals are collected or received promptly and stored appropriately once received.

8. Food safety and storage

Meals are prepared for consumption and should be refrigerated promptly after collection or delivery.

Customers are responsible for following any storage, reheating and use-by instructions provided with their meals.

Meals should not be consumed after their stated use-by date.

If a meal appears damaged, spoiled or otherwise unsuitable for consumption, do not eat it. Contact us as soon as possible with details of the issue.

9. Glass containers

Where a glass-container option is offered, the applicable container charge or deposit will be stated at the time of purchase.

Customers are responsible for taking reasonable care of reusable containers provided to them.

Any container deposit, replacement charge or return arrangement will be communicated separately.

10. Menu changes and availability

Our menu is subject to seasonal availability, ingredient availability and operational requirements.

We may change meals or ingredients where reasonably necessary.

Where a particular ingredient or meal becomes unavailable, we may provide a suitable alternative.

11. Photos and marketing

We may occasionally ask customers for permission to use photographs, testimonials or feedback for marketing purposes.

We will not use identifiable customer photographs or testimonials for marketing without appropriate permission.

12. Website information

We aim to keep the information on our website accurate and up to date. However, menus, prices, availability and other information may change.

Website content is provided for general information and does not replace specific information provided with an order.

13. Our liability

To the extent permitted by law, we are not responsible for loss or damage arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian law, including applicable rights under the Australian Consumer Law.

14. Events outside our control

We are not responsible for delays or inability to provide an order caused by events beyond our reasonable control, including serious equipment failure, supplier disruption, natural disasters, extreme weather, power outages or other events that could not reasonably have been prevented.

Where this occurs, we will communicate with affected customers and seek to provide a reasonable solution.

15. Changes to these Terms

We may update these Terms & Conditions from time to time.

The current version will be published on our website and will apply to orders placed after the updated version is published.

16. Contact

If you have questions about these Terms & Conditions, an order or a subscription, please contact:

Ms Protein Kitchen
Email: meikasurgenor6@gmail.com
Gold Coast, Queensland, Australia